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Charterhouse Claims is authorised and regulated by the Financial Conduct Authority (FCA) for regulated claims management services. Our reference number is: 832999. You can check this on Financial Services Register at https://register.fca.org.uk. Registered address: Charterhouse Claims, Unit 25 Capital Business Centre, 22 Carlton Road, South Croydon, CR2 0BS.

ICO Number – Z2286357
VAT Number – 103574244

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Key Facts

CHARTERHOUSE CLAIMS IS A CLAIMS MANAGEMENT COMPANY. YOU DO NOT NEED TO USE A CLAIMS MANAGEMENT COMPANY TO MAKE YOUR COMPLAINT TO YOUR LENDER. IF YOUR COMPLAINT IS NOT SUCCESSFUL YOU CAN REFER IT TO THE FINANCIAL OMBUDSMAN SERVICE FOR FREE.

There is no upfront fee or charge for this service unless Charterhouse is successful in recovering your compensation. However, if you choose to cancel the contract after the cooling off period we reserve the right to charge an administration fee.

Terms and Conditions (Pre-March 2022)

Key Facts (Pre-March 2022)